Quick answers about delivery, payments, offers, damage claims and plant care. Can’t find yours? WhatsApp our Plant Doctor and we’ll help.
Orders & delivery
How long will my order take to arrive?
We process orders in 1–2 business days (orders placed on weekends or public holidays go out the next business day). After dispatch, delivery usually takes 3–7 business days. Remote or rural areas can take a little longer.
Do you deliver across India?
Yes, we ship to most cities and towns across India. If your location is not serviceable, we will tell you at checkout. We currently ship only within India.
How much is shipping?
Shipping is free on orders of ₹299 or more. Orders below ₹299 have a flat shipping charge of ₹99.
How do I track my order?
Once your order ships you will get an email with tracking details. You can also use our Track Your Order page or your My Account.
Payments & offers
Which payment methods do you accept?
UPI, credit/debit cards and net banking, paid securely through Razorpay. You can also choose Cash on Delivery: pay just ₹30 online now to confirm your order and the rest on delivery (the ₹30 is adjusted in your total).
What discounts do you offer?
Bigger orders get an automatic discount, with no code to remember. The best discount for your cart is applied at checkout. See today’s offers on our Offers page. Discounts are limited to one discounted order per mobile number.
Damage, returns & cancellations
Can I return a plant or seeds?
Plants and seeds cannot be returned, because the stress of transit both ways can harm them. But we stand behind every order: if something arrives damaged, tell us and we will make it right.
My order arrived damaged. What do I do?
Email contact@surekhaagroproducts.com within 5 days of delivery with your order number and clear photos or videos of the package and the product. Our team reviews it within 2–3 business days and offers a replacement or refund. Approved refunds go back to your original payment method within 5–7 business days.
What is not covered?
Damage caused by improper handling or care after delivery, clearance or final-sale items, and custom or personalised products.
Can I cancel my order?
Yes, within 24 hours of purchase for a full refund. After that, a full refund may not be possible if the order has already shipped.
Plant & seed care
My plant looks a little dull after delivery. Is that normal?
Yes. Plants can look slightly dull after the stress of travel. With proper sunlight and watering they usually recover well. If you are worried about your plant’s health, message our Plant Doctor on WhatsApp.
Where can I get plant care help?
Message our Plant Doctor on WhatsApp (+91 94750 42273), or browse our Care Tips and blog.
How do I grow your seeds?
Every seed page lists days to germinate, sowing season, sowing depth and spacing, plus a simple 4-step sowing guide.
Gifting & bulk orders
Can I send a plant as a gift?
Yes. Add a free handwritten note at checkout. Get ideas on our Gifting page.
Do you take bulk or corporate orders?
Yes. WhatsApp us or write to contact@surekhaagroproducts.com with the quantity and your budget, and we will send a custom quote.